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Terms and Conditions


Coronavirus (Covid-19) Update & Guidance:

We appreciate and understand the increased uncertainty that Coronavirus brings and that many guests will have questions regarding their booking in light of the latest Government advice.  We have ameneded our policy in agreement with holiday home owners and the following now applies:


Arrivals up to end June 2020


On 23 March 2020 the Governement issued the instruction that everyone must stay at home for a period of up to 12 weeks.  Therefore you will not be able to travel to your holiday destination.


We have, therefore, altered our policy in agreement with our owners so that guests with bookings due for a stay on or before 26th June 2020 may defer their booking for a stay at any available date within a 12 month period.


Please note that any difference in price (eg moving from low to high season rates) must be met by the guest, and there will be no refund due if the new booking is at a lower price.  The booking is not transferable to another property, unless it is another property in the same ownership.


We have now written to every guest with stays up to 26 June 2020 with advice.  Please check your Spam folder if you think you have not received an email contact from us.


New Bookings


We are not taking any new bookings when the arrival date is before 26th June 2020.  This date will be kept under review in line with Governement advice.




Your contract does not allow for cancellations with full refund unless the dates are resold.  As it is unlikely that dates before 26 June 2020 will be sold due to Government travel restrcitions, we have flexed our policy to allow a stay to be postponed as outlined above.  For guests wishing to cancel their booking, to not take advantage of our offer for a postponed stay, and so claim through their holiday insurance, we can provide the necessary paperwork on request.


These are diffiuclt times for all where consideration is essential so we hope that guests unable to make their orignal booked stay due to the pandemic can appreciate and use our offer above.


What we would say is that dates will be taken up quickly when restrictions are lifted so do advise us of your change of dates at your earliest convenience.


In the meantime please take care.


Booking & Payment Terms:

A booking can be made for two nights or more and arriving any available day.  This can be made using the secure on-line booking page on our “York Luxury Holidays” website (https://www.yorkluxuryholidays.co.uk).  A "provisional booking" does not constitute a "booking confirmation" until direct confirmation from York Luxury Holidays has been sent by email to the lead guest, which is always within 24 hours of a provisional booking being made.  A 40% deposit will be required to confirm a booking with the balance due one month before arrival. A non-refundable booking fee (as detailed at the time of booking) will also be due in order to confirm a booking.  If booking within a month of arrival date the full amount will be requested on booking.  “York Luxury Holidays” accept all credit and debit cards except Amex and have no hidden charges.  Late payment may result in cancellation of the dates booked and the Cancellation Policy below will then apply as if guests had requested the cancellation. We charge a booking fee for the services we provide in administering a booking. Any booking fee will be stated on our website at the time of booking and will be shown as a separate charge on your confirmation.


Cancellation Policy:

In the event of guests needing to cancel a booked stay (whether in full or in part) the relevant accommodation owners and York Luxury Holidays will make every effort to re-book the cancelled dates. A refund will be made of the cost paid for the accommodation less the published price, at the time of booking, of any days left vacant i.e. not re-booked.  The liability for any loss to guests against the cost of the booked holiday accommodation will need to be met by guests’ own Holiday Insurance, which guests are advised to set up. In the unlikely event of the accommodation owners or York Luxury Holidays needing to cancel a booked stay, guests shall be refunded the full cost paid for the booked and confirmed accommodation but for no other part of the trip including e.g. travel and other arrangements.  (A cancellation by the owner or York Luxury Holidays would occur e.g. if the property was, upon receipt of a booking, identified as no longer being available, had been booked against our terms and conditions, there was a problem with the property or the property was deemed to be unsafe.)  An administration fee of £25 will be charged by York Luxury Holidays for any cancellation of, or alteration to, a booking made by guests. A booking fee paid at the point of booking is non-refundable unless in the event of a booking being cancelled by York Luxury Holidays.


Accommodation - Guests are asked to respect their accommodation and to leave it in good order. Charges may apply for any breakages, damage or for any additional cleaning required above what is reasonably expected.  Please arrange insurance in case of needing to cancel a stay and ensure your home insurance will cover you for any damage caused at the holiday property (see above).  Please note that any request for recompense should there be damage during your stay must be honoured within two weeks of departure.  A security deposit may be requested which we will have authority to retain in part or whole should damage occur.


Signature Apartment No. 5 has its own parking space in the private car park opposite the building entrance, if arriving by car a permit will be provided on arrival at the apartment. Between the Bridges, York River Penthouse, Serenity Inn the City and County House Retreat have on site parking for one vehicle. A permit or entry fob will be provided for guests of Signature Apartment No.5, Serenity Inn the City and County House Retreat for use in the allocated bay.  Guests of Ebor Malthouse may park on the street without a permit, or on nearby streets with a permit.  Guests of York River Penthouse can use the allocated bay for one vehicle. The City Escape and Number 41 will provide one parking permit for the street outside the front of the property.

Guests can collect parking permits or fob upon arrival and all permits or fobs must be returned upon departure.  Loss of a parking permit or fob will result in charges for its replacement at full replacement cost + each 24 hours parking fee until a new permit is issued.  If the permit is not returned immediately on departure guests will be required to pay the full 24 hour parking rate for each day until the permit is received back. 

Neither the owners, hosts nor York Luxury Holidays accept liability for loss or damage to a guest's vehicle or its contents whilst parked. By using the permit or bays provided guests are accepting these conditions outlined.  The relevant permit MUST be displayed clearly on the car dashboard whilst parked. Guests dropping off luggage for Signature Apartment No. 5 should put hazard lights on and place a notice advising that they are dropping off luggage, with a contact number, onto the dashboard.  If guests choose to ignore these rules neither York Luxury Holidays nor the owners nor hosts can accept responsibility if a parking fine is issued.

Telephone/internet usage: 

A landline telephone is provided in some accommodations.  This can be used in an emergency situation and to contact your host. There is free wi-fi provided in all accommodations.

Other Policies: 

Please note that the properties are completely and strictly No Smoking, No Vaping and pets are not permitted.  If these restrictions are ignored a £100 fine will be charged and, if business is subsequently lost, the property owners reserve the right to recover losses directly from the offender.  NB this includes on balconies and in gardens, unless otherwise advised.  

Please also note that the properties are in quiet residential areas so consideration in keeping noise and disruption to a minimum is appreciated, for this reason hen, stag, or other such parties are not permitted.  The owners/hosts reserve the right to evict guests who arrive intoxicated beyond what is reasonable, cause noise, damage or disruption, and to cancel a booking where unreasonable or unacceptable changes are made prior to arrival, including late arrival.  In such circumstances no refund will be given.  Only those named on the booking guest information form may stay in the properties.  A maximum of 4 guests plus a baby are permitted in Signature Apartment No.5. A maximum of 4 guest are premitted in York River Penthouse. A maximum of 3-4 adult guests at Between the Bridges (4 by agreement prior to booking and only outside of race dates).  A maximum of 6 guests at Ebor Malthouse. A maximum of two adult guests at Serenity Inn the City. A maximum of 7 adult guests plus 1 child plus 1 infant at The City Escape. A maximum of 8 adult guests and 2 infants at Number 41. A maximum of 2 adult guests plus 1 child at County House Retreat. Ebor Malthouse is not suitable for children under the age of 6 years, York River Penthouse is not suitable for children under the age of 12 years. Between the Bridges is available for adults only, aged 21 years old or more.  Children are not permitted at Serenity Inn the City.  In consideration of neighbours Hen and Stag parties, or other such party-groups, are not permitted in any property.  If a booking is placed for such a party then we reserve the right to cancel the booking, either before or during the stay.  Single gender non-family groups of more than two guests are not permitted at Between the Bridges without prior agreement. Single gender non-family groups of more than three guests are not permitted at Signature Apartment No. 5 without prior agreement. If any of the aforementioned restrictions are ignored the owners/hosts and York Luxury Holidays reserve the right to cancel a booking, refuse access or evict with no refund given of any monies paid.


As the owners/hosts do not live on site guests may be asked to give an approximate arrival time so that access to the property can be arranged, together with collection of keys and parking permits/fobs. Consideration in contacting the owners/hosts asap should a journey be delayed would also be very much appreciated. York Luxury Holidays and the property owners/hosts reserve the right to cancel through unreasonable late arrival which is not communicated and agreed as soon as possible, and in such cases no refund will be given. Latest arrival time, and agreed in advance, is 21.00pm except for The City Escape and Number 41 which is 20:00pm  After this time access will not be possible until the next morning.   Only those guests registered to stay at a property may stay in the booked property.  No other person may enter the property or grounds without prior permission from the owner, host or from York Luxury Holidays.  


Departure is normally for 10.00am in city centre properties, or 10:00-11.00am for properties outside of the centre, unless otherwise advised. 


There are no hidden extras.  The cost of the holiday accommodation also includes use of car-parking, all utilities (excessive phone or wi-fi use may be charged separately), all bedding and linen, towels, robes, toiletries & all bathroom/kitchen cleaning requirements, drinks provisions, milk, sugar, and welcome treats.  A cot and high chair may be provided at some properties but guests may need to provide own cot bedding. Extras of champagne & chocolates for that special occasion, may be provided at an extra cost.


York Luxury Holidays are responsible for the entire booking and payment process where a booking is made directly via York Luxury Holidays.  In the event of system problems York Luxury Holidays will advise the lead guest immediately and, in the event of an incorrect accommodation quote as a result of system error, will refund all monies paid, unless advised by the lead guest otherwise.  York Luxury Holidays are also responsible for the entire pre-arrival communication process for guests staying at Ebor Malthouse, York River Penthouse and Serenity Inn the City.  The owners of the other accommodations are responsible for the communication process with guests, including the provision of information about access, directions, parking and guest welcome.

The owners of the accommodations are entirely responsible for the provision of the accommodation including its advertising photos, contents, access, standards, health and safety, cleanliness etc.  Guests should contact the relevant accommodation owners directly for advice, information and on any other matter relating to the accommodation whether it be pre, during or post stay for Signature Apartment No.5, The City Escape, Number 41, County House Retreat and Between the Bridges.  For the other properties York Luxury Holidays will be the main contact pre arrival.  For arrival day and during the stay a host contact number will be provided.  The owners' or hosts' contact details will be provided with the booking confirmation. Neither York Luxury Holidays, nor the property owners or hosts, can be held responsible for any disturbances from nearby buildings, works or general city noise, nor for any other disturbances.  (Please note that there is a public walkway along the 1st floor of the building for Serenity Inn the City, which passes directly past its windows.)  In the event of a problem where there is a lift access to the apartment floor, it is important to note that the apartment/property is then only accessible via steps - in the case of York River Penthouse this is to the 5th floor, and for Between the Bridges and Serenity in the City this is to first floor level once the building is accessed.  Additiionally in the case of Between the Bridges if the river should flood heavily then a gang-plank system is used for building access and exit and cars will need to be moved to a different car-park away from the location, a permit will be provided.

York Luxury Holidays and the property owners reserve the right to change the property contents, terms and conditions and prices at any time without notice but note that any future price changes will not affect any booking already made and confirmed.

By placing a booking with York Luxury Holidays, the lead guest and all others in the party agree that they are fully informed about their accommodation and location and agree to all of the above terms and conditions.