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Terms and Conditions 


Booking & Payment Terms:

A booking can be made for three nights (two in some cases) or more and arriving any available day.  This can be made using the secure on-line booking page on our “York Luxury Holidays” website (https://www.yorkluxuryholidays.co.uk).  A "provisional booking" does not constitute a "booking confirmation" until direct confirmation from York Luxury Holidays has been sent by email to the lead guest, which is always within 24 hours of a provisional booking being made.  A 40% deposit will be required to confirm a booking with the balance due one month before arrival. A non-refundable booking fee of £35 (as detailed at the time of booking) will also be due in order to confirm a booking.  If booking within a month of arrival date the full amount will be requested on booking.  “York Luxury Holidays” accept all credit and debit cards except Amex and have no hidden charges.  Late payment may result in cancellation of the dates booked and the Cancellation Policy below will then apply as if guests had requested the cancellation. We charge a booking fee for the services we provide in administering a booking. Any booking fee will be stated on our website at the time of booking and will be shown as a separate charge on your confirmation. We do not accept arrivals or departures on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve or New Year's Day and The City Escape does not allow for arrivals on Saturdays or Sundays. If a booking is placed to arrive or depart on these days then we will be forced to cancel and provide a refund but the booking fee of £35 will not be repaid.


Cancellation Policy:


In the event of guests needing to cancel a booked stay (whether in full or in part) the relevant accommodation owners and York Luxury Holidays will make every effort to re-book the cancelled dates. A refund will be made of the cost paid for the accommodation less the published price, at the time of booking, of any days left vacant i.e. not re-booked.  The liability for any loss to guests against the cost of the booked holiday accommodation will need to be met by guests’ own Holiday Insurance, which guests are advised to set up. In the unlikely event of the accommodation owners or York Luxury Holidays needing to cancel a booked stay, guests shall be refunded the full cost paid for the booked and confirmed accommodation but for no other part of the trip including e.g. travel and other arrangements.  (A cancellation by the owner or York Luxury Holidays would occur e.g. if the property was, upon or after receipt of a booking, identified as no longer being available, had been booked against our terms and conditions, there was a problem with the property or the property or area was deemed to be unsafe.)  An administration fee of £25 will be charged by York Luxury Holidays for any cancellation of, or alteration to, a booking made by guests.  A booking fee paid at the point of booking is non-refundable in any circumstance, unless in the event of a booking being cancelled by York Luxury Holidays or the Owner.


Accommodation - Guests are asked to respect their accommodation and to leave it in good order. Charges may apply for any breakages, damage or for any additional cleaning required above what is reasonably expected.  Please arrange insurance in case of needing to cancel a stay and ensure your home or other insurance will cover you for any damage caused at the holiday property (see above).  Please note that any request for recompense should there be damage during your stay must be honoured within two weeks of departure.  The onus will be upon the guest to prove that they did not cause any damage disputed. A security deposit may be requested which we will have authority to retain in part or whole should damage occur.


Signature Apartment No. 5 has its own parking space in a private car park opposite the building entrance, if arriving by car a permit will be provided on arrival at the apartment. Between the Bridges, Luxury City View Apartment and County House Retreat have on site parking for one vehicle. Luxury River View Apartment has on site parking for two vehicles.  Between the Bridges cannot allow the vehicle to have anything stored behind the vehicle e.g. bike racks.  Sanctuary Apartment York has a bay in a private gated car park a few seconds walk from the property. A permit or entry fob will be provided for guests of Signature Apartment No.5, Between the Bridges, Sanctuary Apartment York, Luxury City View Apartment, Luxury River View Apartment and County House Retreat for use in the allocated bay.  Guests of Ebor Malthouse may park one car on the street with a permit. The City Escape will provide one parking permit for the street outside the front of the property. 

Guests can collect parking permit and/or fob upon arrival and all permits or fobs must be returned upon departure.  Loss of a parking permit or fob will result in charges for its replacement at full replacement cost + each 24 hours parking fee until a new permit/fob is issued.  If the permit/fob is not returned immediately on departure guests will be required to pay the full 24 hour parking rate for each day until the permit/fob is received back. 

Neither the owners, hosts nor York Luxury Holidays accept liability for loss or damage to a guest's vehicle or its contents whilst parked. By using the permit or bays provided guests are accepting these conditions outlined.  The relevant permit MUST be displayed clearly on the car dashboard whilst parked. Guests dropping off luggage for Signature Apartment No.5 and Sanctuary Apartment York should put hazard lights on and place a notice advising that they are dropping off luggage, with a contact number, onto the dashboard.  If guests choose to ignore these rules neither York Luxury Holidays, nor the owners, nor hosts can accept responsibility if a parking fine is issued for any vehicle relating to any property.

Telephone/internet usage: 

A landline telephone is provided in some accommodations.  This can be used in an emergency situation and to contact the host. There is free wi-fi provided in all accommodations.

Other Policies: 

Please note that the properties are completely and strictly No Smoking, No Vaping and pets are not permitted.  If these restrictions are ignored a £200 fine will be charged and, if business is subsequently lost, the property owners reserve the right to recover losses directly from the offender.  NB this may include on balconies and in gardens, unless otherwise advised.  Guests are respectfully asked not to smoke in or near to entrance areas of buildings and to dispose of butts etc safely and cleanly. 

Please also note that the properties are in quiet residential areas so consideration in keeping noise and disruption to a minimum is appreciated; for this reason hen, stag, or other such potentially rowdy parties are not permitted.  The owners/hosts reserve the right to evict guests who arrive intoxicated beyond what is reasonable, or cause noise, damage or disruption, and to cancel a booking where unreasonable or unacceptable changes are made prior to arrival, including late arrival.  In such circumstances no refund will be given.  Only the number of guests advised on the booking form may enter or stay in the properties, additional guests/visitors beyond the number advised at point of booking must be cleared with the owner/agent prior to a potential stay.  A maximum of 4 guests plus a baby are permitted in Signature Apartment No.5 and Sanctuary Apartment York. A maximum of 3 guests at Between the Bridges. A maximum of 6 guests at Ebor Malthouse. A maximum of 8 guests plus 1 infant at The City Escape. A maximum of 2 guests plus 1 child at County House Retreat. A maximum of 6 guests at Luxury River View Apartment and a maximum of 4 guests at Luxury City View Apartment.  Ebor Malthouse is not suitable for children under the age of 6 years, Luxury River View Apartment and Luxury City View Apartment both have a minimum age of 8 years old. Between the Bridges is available for adults only, aged 21 years old or more. In consideration of neighbours Hen and Stag parties, or other such party-groups, are not permitted in any property.  If a booking is placed for such a party then we reserve the right to cancel the booking, either before or during the stay.  Single gender non-family groups of more than two guests are not permitted at Between the Bridges without prior agreement. Single gender non-family groups of more than three guests are not permitted at Signature Apartment No. 5 without prior agreement. If any of the aforementioned restrictions are ignored the owners/hosts and York Luxury Holidays reserve the right to cancel a booking, refuse access or evict with no refund given of any monies paid.

Restrictions apply over Christmas and New Year period re a higher minimum nights' stay with no arrivals or departures on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve or New Year's Day, unless arranged by email in advance. No arrivals on Saturdays or Sundays for The City Escape. In the event of lost or misplaced keys, guests will be responsible for all costs related to the replacement of all sets of keys, including apartment, building, bike, car-park, electronic fobs and any extra costs related to the loss.


Access is normally from 4pm and sometimes earlier access may be possible.  As the hosts do not live on site guests may be asked to give an approximate arrival time so that access to the property can be arranged, together with collection of keys and parking permits/fobs. Consideration in contacting the hosts asap should a journey be delayed is required so the host can manage their working day. York Luxury Holidays and the property hosts reserve the right to cancel through unreasonable late arrival which is not communicated and agreed as soon as possible, and in such cases no refund will be given. Latest arrival time, and agreed in advance, is 19.30pm.  After this time access will not be possible until the next morning.   Only those guests registered to stay at a property may visit/stay in the booked property.  No other person may enter the property or grounds without prior permission from the owner, host or from York Luxury Holidays.  


Departure is normally for 10.00am unless otherwise advised. 


There are no hidden extras.  The cost of the holiday accommodation also includes use of car-parking (except use of electric charging points where available), all utilities (excessive phone or excessive wi-fi use may be charged separately), all bedding and linen, towels, robes are for your use during your stay & slippers where provided. Toiletries & all bathroom/kitchen cleaning requirements are for use during your stay and not to be removed or thrown away. Drinks provisions, milk, sugar, and welcome treats are provided upon your arrival. A cot and high chair may be provided at some properties but guests may need to provide own cot bedding. 


York Luxury Holidays are responsible for the entire booking and payment process where a booking is made directly via York Luxury Holidays.  In the event of system problems York Luxury Holidays will advise the lead guest immediately and, in the event of an incorrect accommodation quote as a result of system error, will refund all monies paid, unless advised by the lead guest otherwise. York Luxury Holidays are also responsible for the entire pre-arrival communication process for guests staying at Ebor Malthouse, Luxury River View Apartment, Luxury City View Apartment and Sanctuary Apartment York. From 2024 York Luxury Holidays are responsible for pre-arrival communication processes for guests staying at County House Retreat. The owners of the other accommodations are responsible for the communication process with guests, including the provision of information about access, directions, parking and guest welcome.

The owners of the accommodations are entirely responsible for the provision of the accommodation including its advertising photos, contents, access, standards, health and safety, cleanliness etc.  Guests should contact the relevant accommodation owners directly for advice, information and on any other matter relating to the accommodation whether it be pre, during or post stay for Signature Apartment No.5, The City Escape, County House Retreat and Between the Bridges.  For the other properties York Luxury Holidays will be the main contact pre arrival.  For arrival day and during the stay a host contact number will be provided for emergencies and advice.  The owners' or hosts' contact details will be provided with the booking confirmation. Neither York Luxury Holidays, nor the property owners or hosts, can be held responsible for any disturbances from neighbouring properties, nearby buildings, works or general city noise, nor for any other disturbances. In the event of a problem where there is a lift access to the apartment floor, it is important to note that the apartment/property is then only accessible via steps - in the case of Luxury City View Apartment this is to the 5th floor, for Luxury River View Apartment it is to the 6th floor, and for Between the Bridges this is to first floor level once the building is accessed.  Additionally, in the case of Between the Bridges, if the river should flood heavily then a gang-plank system is used for building access and exit, and cars will need to be moved to a different car-park away from the location, for which a permit will be provided.

York Luxury Holidays and the property owners reserve the right to change the property contents, photos, terms and conditions and prices at any time without notice but note that any price changes will not affect any booking already made and confirmed.

By placing a booking with York Luxury Holidays, the lead guest and all others in the party agree that they are fully informed about their accommodation and location and agree to all of the above terms and conditions.

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